Gennaro Esposito

Head of Technical Documentation of HUB Parking Technology

I immediately saw in EKR a system to solve a lot of trouble!

At the company level it was a bit more difficult: often you could only see a tool that let you make the beautiful things with automatic layouts. And so the answer was “we don’t care about nice doodles, two lines are enough for me and I have to go out with my product”. EKR’s biggest difficulty is to pass on its value, work vision and its true return.

Some types of system benefits – such as reduced documentation release time or translation savings – are quite common. What do I like most about EKR actually? Since focusing on PIM and real information management, as well as document production, we have had tremendous advantages in areas that go far beyond publication.

When documenting a piece of software, the screen is cut out with a screenshot and described it.

So you should cut the image 20 times and then have the various contents translated into 20 different languages. The interfaces vary with a very high frequency: with each change, you have to do all the work over again! We were able to take a huge advantage both in terms of lead time and saving on translations. Now we intercept with EKR every text that the developers insert, we assign them a whole series of meanings, then it is sent directly to the translator who finds all the elements to translate but also to make a perfect localization. In addition, we change the images automatically. If we used to take 3 months just for the images, today we can do everything in 4 hours.

So what does EKR give me? It completely manages the information and does not make it useful only for the purposes of publication.

Although of course we also use it for those, because the same data is in every manual, and if the technician changes something, it is updated on all the documents, in the online help, everywhere. It is a use of the system that allows you to maximize profit, focusing on information and not just on the final output that could perhaps be the only value perceived within a company.

We have created an environment where the data is at the center and is available to all: a completely different vision, a whole other perspective. We do not think of the 2 pages to make by the end of the month, but of the value that this data is giving us. Unfortunately we often tend to look only at ROI and numbers: it is true that I have reduced translation costs by 75%, but it is not just that! It is all the time of people and the value of information that is lost, a critical aspect because it creates confusion in companies. EKR changes the way you think and gives value to the job.