Author: Elia Santagiuliana

Does work in your department become stressful?

An old saying goes: time is money .

Yes, in the world of work there is no more apt phrase that describes how important time is.

A resource as necessary as the economic resources themselves.

Precisely for this reason it is important that in the daily operations of a company there is a # b #, an organization and a synchrony such as to optimize working times .

What is meant by the digitization of companies?

For digitization we mean a process through which digital operations that were not previously managed and stored digitally.

The goal of digitization, understood as a company’s evolutionary process, is precisely that of to create, organize and structure information so as to make it always accessible to anyone who has the power.

Bring order to chaos

Let’s talk about the importance of ambiguity or unambiguousness in technical documentation. When a company produces a machine, this is composed of many parts and each body in the company names those parts several times in the bill of materials, in the technical documentation and often that information is named within the control software that manages the data of car. Often the same machine parts are called in just different ways and, as each time they are called differently, a different translation is required, it can frequently happen that within a technical document or within a localized machine software in language the same objects have completely different names. This causes ambiguity in the end user and sometimes real risks of misuse of the machine.

By introducing Ekr Orchestra this ambiguity is reduced to zero as there is a terminology management process that ensures that each machine component, when created, is baptized by the Information Owner (person who has the task of creating it) and all the entities in the company that refer to that component use exactly that term or set of words without ambiguity as a reference.

The same translators will only translate that name, that concept and it will always be translated in the same way in any translation occurrence within the company.

This will guarantee the company to reduce to zero an often costly ambiguity, which can generate a wrong use of the tool and give a perception of reduced quality or sometimes even legal problems.

Ask immediately for a meeting with an Ekr representative to introduce Ekr Orchestra for the optimization of your company’s vocabulary.

What is a PIM

In your department do you have to deal with the creation and updating of catalogs, price lists, brochures or technical manuals?

For example, have you ever found yourself having to modify texts, images and tables of a multilingual catalog?

Have you ever found yourself having to make different variations of the same manual?

If this situation is familiar to you and you don’t have a PIM, I suggest you know it.

Let’s explore

Proper management of declarations of origin is essential for export, to meet customs regulations and for the definition of Made In.

However, it requires a lot of interaction between company ERP data and information that is only available to suppliers.

In fact, for each component being purchased, it is essential to know its country of origin and its possible preference.

This information must always be up-to-date, accessible, and supported by a supplier’s statement valid for up to two years.

Whenever the purchasing department decides to order a new component, the supplier should be reminded to provide the correct declaration of origin.

All of this requires a well-organized process and interaction between different systems.

EKR Orchestra and the Supplier Portal are a solution to these thorny needs

How do you write your manual?

When it comes to technical manuals, accuracy is everything.

Accuracy in the description, in the message and in the procedure. But precision also with regard to the legislation.

As you well know, for the preparation of technical manuals it is necessary to follow a defined regulation , which observes the legislative indications but which is also based on clear instructions both for those who write, both for translators and for those who will consult the manual.

Going into detail, the legislation to refer to as regards the technical manuals is the Resolution of the Council of 17/12/1998 (GUCE of 31/12/1998) , concerning the preparation of instructions for ‘use of technical consumer goods, to which is added the Directive 2006/42 / EC defined ”Essential health and safety requirements relating to the design and construction of machines”.

What is Amazon B2B?

From the summer of 2018, Amazon opened its marketplace to the business world with the Amazon Business portal.

Visual assembly of components

Creating a document is a process very similar to assembling of a complex product, of a machine, of a system, of a line, of a car, of an airplane in a factory.

Most of the time, industrial production takes place in stages:

There are basically two online sales channels:

With the spread of digital platforms and the Internet, as well as the limitation to traditional trade imposed by the Covid-19 emergency, the temptation to sell their products directly to the final consumer has become strong for producers.

The choice to offer products and services, both online and offline, can however generate suspicions among the established partners of traditional channels. In addition to it requires a preventive activity of organization of the Product Info.

Definition of knowledge base

We have all had this simple experience: searching and finding the answers on your own, to your curiosity, is much faster and more rewarding.

In fact, customers want to make do and turn to human intermediaries (resellers, representatives, support, etc.) only when they just can’t do without them.

So it is extremely important to provide them with the appropriate resources to help them achieve this goal.

In fact, it has been shown that 60% of online users abandon their order if they cannot find a quick answer to their question on their own.

Without wanting to take anything away from intermediaries … but customers much prefer to seek and obtain an immediate solution rather than picking up the phone and waiting to talk to a human being to ask a simple question.