Author: Elia Santagiuliana

LOTTIE ANIMATION

Is the time you have always too little?

Making the documentation quickly with traditional systems becomes more difficult every day for you. The continual increase in the number of products, variants and markets is a challenge you face every day.

How can you increase your results by reducing the time?

Through an organized repository with all the updated and structured information you can solve the problem by reducing the production time of technical documentation.

LOTTIE ANIMATION

LOTTIE ANIMATION

EKR Orchestra and optimization.

EKR Orchestra offers you a platform, already tested in various technical fields, capable of optimizing the search and data management times. You will thus save time that you can invest instead in activities with high added value.

with Stefano Beschi, IT Manager – Nicola Giaon, Manuals – Roberto Manganotto, Marketing of ICI Caldaie Spa

EKR allows you to build a single centralized database.

One of the main advantages of the system is that it leads you to manage only one data container, capable of ordering all the information, before divided between the various archives of the various company departments.

Even the translation management is very handy.

We appreciate the flexibility in generating and publishing different documents starting from a single master. With EKR we created the catalog and then we published it in 5-6 different language versions, maintaining a single graphic layout. The same for the technical manuals and for other documents that we intend to carry out, when we will be even better!

From a graphic point of view we work better than InDesign. With EKR we create established templates that are then reused, without having to get them back in each time. The uniformity that derives from it visually is definitely an improvement. Using InDesign released from the database always changed the details, the layout was never the same. Especially with the linguistic variants: in addiction to longer times, the document was never the same. With EKR, once the layout has been set, go away safely!

The centralization of the single data in the company is an organizational effort that surely costs, but it is a mandatory step. What you pay for otherwise is to always have redundancies and waste, not only of spaces for the storage of data but also of lost time in recovering what is actually the right information!

Having a central, aligned and maintained archive that is the only source of information is certainly the need of every company. Getting there from an organizational point of view is not easy, but it is the goal to aim for. We come from SAP, so we are already well established! EKR helps, indeed forces towards a solution of this type: it was a positive coercion! Giving too much freedom in these areas could be deleterious, if the purpose is to maintain an organized infrastructure and above all to guarantee the coherence of information.

LOTTIE ANIMATION

Do you want to be able to manage a lot of information on multiple channels without ending up in chaos?

When there is a lot of information available, if it is not well organized, it is easy to make mistakes. Carrying out an online and offline marketing activity becomes impossible starting from potentially wrong data as well as communicating effectively on multiple channels.

How can you deal with multi-channeling by optimizing times and performances?

To deal with a presence on multiple channels, you need a tool that meets your needs that will give you immediate and precise answers to every search for information.

LOTTIE ANIMATION

LOTTIE ANIMATION

The single source of truth EKR.

EKR Orchestra offers you a “single source of truth”, a single source of truth, capable of freeing your collaborators from activities with low added value, such as the endless search for information, saving precious time and enhancing their skills.

Elisa Zanin

Marketing Office of GICO Spa

The biggest advantage so far?

EKR forced us to collect the data in one place and organize them. The resulting automatic layout is definitely a benefit, but I think the aspect that will remain the most is cataloging.

Before EKR, I made all layouts by hand. Certainly there was a different flexibility: if I had to add to the last or make something stay, I just inserted it, one way or another. The effort we made with EKR was precisely to gather all the possible additions, sometimes it was almost necessary to foresee the future, just to avoid having to manually modify the documents.

It has been a busy month … to explain to EKR how corporate life unfolds we had to make a huge effort: piling up a whole world according to precise criteria was a big job. The organization of the data has been the subject of much discussion with Marco and the other EKR staff, above all on the WHO had to fix them!

I have to say that it was hard to agree, the reality of a corporate workflow is not always so linear: then we got a really wonderful job! Today the automatic layout of the resulting price list is a very productive aspect.

The documentation we produce with EKR stands out above all for higher quality. But also to insert different and sudden versions: in a short time today I could print the whole list with different prices.

EKR is a method that can be adapted to any business reality and any type of content, even if we use it mainly to lay out technical data: in my opinion is also suitable for updating a website or other media.

LOTTIE ANIMATION

Are you sure you are using your time well?

Even the company that considers itself the most efficient is not always really efficient. Wasting time and money is more common than people think, often getting lost in low value-added activities. In the documentary area, however, as you well know, dedicating oneself to significant issues is the priority that cannot be postponed.

Do you want to better manage your information?

Reducing the unnecessary waste of energy and resources is essential and gives you the opportunity to dedicate yourself to activities with high added value. This is possible through a system that organizes and manages information effectively.

LOTTIE ANIMATION

LOTTIE ANIMATION

EKR Orchestra: proven efficiency.

EKR Orchestra offers you not only efficient software, but also application methods already tested and verified for some time in the many sectors of technical documentation. It is a formidable ally that helps you improve efficiency by greatly reducing the time required for creating your catalogs.

Carlo Gardini

Technical Documentation Manager di Mg2 Srl

We’ve grown a lot over time,

both in terms of number of machines and technical complexity. Ours is a configurable and increasingly personalized product. MG2 produces automatic machines for the pharmaceutical industry: a highly regulated sector in which the technical documentation must be carried out with particular rigor and precision.

The order of magnitude is onerous: the manuals provided for each machine can reach 1500 total pages. And this “only” for the instruction manual, to which it is necessary to add other documentation such as validation procedures, etc.

The activity carried out by the Technical Documentation Department was recognized by our customers as quality, but the production of the documentation was basically “handcrafted”. We were therefore very effective but inefficient. For the editorial staff used Word with specific models and macros to simplify the layout. Documentation production was also supported by specific tools. Translation management was manual. The professionalism and competence of colleagues made it possible to produce high quality technical documents, but at the cost of mainly manual operations. From an analysis it emerged that the hours spent in non-value added activities were many: this prompted us to analyze alternative solutions for the document workflow.

We carried out a software selection that led to EKR: convinced us not only about the presence on the territory but also the willingness to work alongside us in the analysis and to customize their CMS according to our needs, as was necessary. EKR gave us a lot of support: it didn’t just sell the software and that’s it, but it immediately supported us during the initial analysis, which turned out to be very complex.

To whom do I recommend it? Jokingly I would say “to someone who is not sane!”, But in reality I recommend EKR to companies that want to really tidy up the amount of technical information they manage, because it allows understanding the redundancy of the contents and duplication of files. EKR clearly shows that the same information exists in a thousand different variations depending on the department: commercial, technical, etc. It allows to manage the data life cycle avoiding to wonder if it is reliable or not. If it is “validated” it is reliable! It forces you to think about the structuring of the product, optimizing the variants.

Staff training is a delicate phase, but as soon as the editors understand the benefits of the new system of working their collaboration is assured and the learning curve is relatively fast.

LOTTIE ANIMATION

A mistake can cost you dearly, you know it well, right?

It is increasingly difficult to quantify the costs deriving from the presence of errors in the product information communicated; this is a relevant problem for your company not only in terms of budget and efficiency, but also for the image in the eyes of the customer.

Do you want to eliminate any possibility of incorrect communication?

Having a tool that guarantees the correctness of the product information you publish reduces the possibility of producing approximate documentation, instead guaranteeing you correct and reliable publications.

LOTTIE ANIMATION

LOTTIE ANIMATION

EKR Orchestra: precision and savings.

With EKR Orchestra you will have a platform that guarantees you the creation of precise and effective documentation. You will always communicate product information correctly and you will be able to identify all those harmful hidden costs by getting rid of them permanently.

LOTTIE ANIMATION

Are you fumbling with the information you need to manage?

The information that surrounds you are many, scattered on multiple platforms and managed by various people who create different versions; this poses significant risks to the accuracy of the data. Checking its reliability and having to remember to make changes everywhere wastes precious time.

Do you need integrated product information management?

The presence on multiple channels and media will be easy to organize and keep under control for an optimal result, reducing the risk of errors and increasing efficiency.

LOTTIE ANIMATION

LOTTIE ANIMATION

EKR Orchestra and multichannel and omnichannel information management.

With EKR Orchestra managing data at an omnichannel and multichannel level becomes easy and effective. You will have the possibility to create contents free from the rigid distinction between online and offline: simplify your work with a centralized database that can be used at 360 °.

Fabio Invernizzi

Marketing Manager of Elesa Spa

Before EKR there was a lot of manual work to do.

We had a database that exported data and then worked with InDesign. The work was really expensive because it had to be repeated by hand for all other languages.

The challenge was to be able to layout a catalogue of thousands of product pages, several of which required the integration of special content, which meant that the standard page structure had to be modified. EKR ORCHESTRA is made precisely for this, even if we had to take it to the limit and ask for additional functionality to achieve the goal. The goal is indeed to completely eliminate manual intervention, and we are very close to this result.

It was a complex project that took a lot of time and energy. Initially, for example, we couldn’t manage the most particular cards: now it is running smoothly and we have really limited the final touches a lot. Not to mention that the same information also has to flow onto the web. With EKR ORCHESTRA we managed to automate a good part of the process, and that was the focus.

with Federica Sena, Marketing Department of Elesa Spa

For translations EKR ORCHESTRA is really handy.

We used to write more freehand. Now, however, we try to pursue a certain consistency due to the system that pushes to maintain a certain uniformity in both the phrases that are repeated for different products and the choice of terminology. With EKR ORCHESTRA we produce similar, more standardised informationin order to be able to quickly reuse the translations.

LOTTIE ANIMATION

Are you looking for a way to reduce waste and inefficiency?

In your company the costs for the management of product information and for the creation of technical and marketing documentation are often hidden, but not indifferent. Understanding how to reduce and optimize these processes is a major challenge.

Would you like to have a system that catalogs information correctly?

Being able to count on a platform that allows you to evaluate costs in a precise and targeted way is a growing need in every business area.

LOTTIE ANIMATION

LOTTIE ANIMATION

Organize data with EKR.

Thanks to EKR Orchestra you will have a platform capable of organizing data in a well-thought-out and defined manner and thus you will be able to carry out targeted interventions, obtaining significant savings.

LOTTIE ANIMATION

Does keeping up with the changes take your breath away?

The product life cycle has been significantly reduced and your company must continually adapt the technologies it has to stay competitive and to comply with regulatory compliance. This is a complex and risk-free process.

How many times have you had doubts about the accuracy of the information received?

You need an information flow that is always correct, regardless of the number of products and projects created; only in this way can you increase efficiency and eliminate the margin of error.

LOTTIE ANIMATION

LOTTIE ANIMATION

Manage information with EKR Orchestra

EKR Orchestra offers you a platform that allows you to manage information quickly and correctly, respecting the rules and timing of the market. You will have a system that allows you to collect information in a single portal, always updated and available to everyone.

Luca Colesso

Baltur Spa Technical Documentation Manager

A few years ago it was difficult to have a structured congruence of the manuals.

Every manual written in InDesign lived its own life. It was difficult to manage the terminology on the different manuals: many times the same phrase was customized on the various documents by adding or removing, without it being so necessary.

Today when a new text is created there is a more comprehensive analysis, not limited to that moment: there is a structure that needs to be analyzed a little better. The phrase that can go well for a manual, for example, could be good for others, so it should be written in a somewhat more neutral form, trying to optimize information. EKR has certainly brought us a better rating than we write.

And rightly so, the system must lead to more structured terminology management.

We are no longer among the rugged mountains, we must follow flows and processes that must be thought of!

An important step? EKR ORCHESTRA has allowed us to manage the Arabic, both the typesetting and the publication, operations that we previously had to outsource. Today, however, we only outsource the translation, but we are able to typeset and publish in Arabic internally.

Then there are all the other languages: the system has certainly allowed us to improve in their management. It is not only a matter of time and autonomy, but also of savings. Today, translations are made only on sections of text that have not yet been translated, reducing time and costs.

EKR ORCHESTRA has also helped us to improve the quality of translations, because having an internal Baltur memory we have the possibility to do checks and research, working on quality without always relying on external studies.

This management leaves no regrets about what you have abandoned, it is a system that I analysed and chose myself. After careful evaluation, EKR ORCHESTRA seemed to me to be the most suitable system for our company. Their flexibility in handling new issues is certainly a valuable support in the future.

LOTTIE ANIMATION

How to grow your business?

To do this, you need to make your company and your product better known.

The more potential customers know you, the more people will choose you and the greater the growth of your business.

Your presence must be as widespread as possible: you must exploit the potential that technology makes available today, but the information that speaks about you must always be correct and complete.

How to convey your assets to customers?

You know the value of your company well, you just have to be able to convey it in the best possible way.

Effectively enhancing the resources you have and the skills of your collaborators makes the internal and external communication of information more efficient, making your business grow.

LOTTIE ANIMATION

LOTTIE ANIMATION

A transversal information management platform.

With EKR Orchestra many more people will know your company and its value; you will thus be more visible and present on the market with precise and timely information that will help you to be chosen by customers.

Domenico Marinelli

Owner of Docutec Srl

EKR means a margin of error of almost zero, in addition to saving time.

Compared to the past, the technical documentation today has a very different value.

Machinery is increasingly complex, not only do I have to learn to use it well, but if I don’t write the right phrase someone gets hurt or ends up in court.
We make highly personalized technical maintenance and usage documents translated into at least 8 languages, but we also get up to 20. We used InDesign with very powerful scripts to try to automate a piece of work.

With EKR we manage a single master from which to derive everything, even with different graphic templates, is a very flexible tool.

We have learned to produce better content to be able to catalog well, optimize and recover data.
Writing better is a great advantage: the information must never be ambiguous but always clearly understandable.
We are a technical base, in Docutec we “force” the program and put it to the test: EKR is an open system, potentially without limits. For us it is a tool that allows you to do practically anything you want.

It is certainly complex: an entry level user if not placed in the correct manner takes fear, if maybe he worked in Word then … I think it is difficult to propose: we must not be scared and be predisposed to change.
I can say that we were born together with EKR: ours is a very family approach!

LOTTIE ANIMATION

Managing a large flow of information often becomes chaotic?

You probably already have the data in order within ERP management systems, but this alone is not enough. To optimize processes, it is essential that you can better organize and manage product data.

How to organize the amount of data you have efficiently?

You need a platform that allows you to organize it not only flexibly, but that goes further: for you, being efficient is essential. A centralized database helps you manage product information as an ERP manages company data.

LOTTIE ANIMATION

LOTTIE ANIMATION

EKR Orchestra and the benefits of an ERP

Thanks to EKR Orchestra you will be able to take advantage of an integrated system that will allow you to benefit from the advantages of an ERP also in the creation of documentation and in the dissemination of product information.