Category: ADOPT THE SINGLE SOURCE OF TRUTH

LMS

Learning Management System, often completely disconnected from corporate knowledge, can now be integrated with managed content in KB.

Create customized courses to transmit company knowledge, increase and capitalize the skills of your collaborators by sharing knowledge.

DMS

Document Management System, allows you to manage unstructured documents in an “organized” way (PDF files, Word documents, PPT, Excel and much more).

Document management via DMS (Document Management System) offers basic functionality to manage content and documents, making them more “intelligent”

What can you do with a DMS system? What kind of product information can be managed?

• Any type of electronic document

CCMS

Component Content Management System, a detailed content management system for greater consistency across all your documents.

A system that allows you to manage the content at the data level, paragraphs and topics using an XML data model, to maintain consistency between documents

What can you do with a CCMS? What kind of product information can be managed?

• Features, data, descriptions
• Glossaries, terminologies
• Description of processes, procedures and steps
• Warnings, regulations, certifications
• Automation / message strings
• HMI software application strings
• Navigation masts of the SW
• Names of machine parts / assemblies / components
• Technical specifications
• Descriptive characteristics / information for choice
• Standard and special machine configurations
• Troubleshooting / troubleshooting
• Maintenance data
• References to consumables and spare parts

DAM

Digital Asset Management, a system that stores, shares and organizes digital assets in a DataBase, helping your business to consolidate branding material.

Storing large amounts of digital content helps companies consolidate their branding. The information that can be managed is manifold.

What kind of product information can be handled?

• Every digital asset. Especially files such as: photos, drawings, videos, audios, documents and other media.

Machinery and packaging

In a sector that sees the prevalence of technical documentation, always accurate information is indispensable. EKR Orchestra reduces errors to zero.

In this sector, the part relating to technical documentation is far more expensive and important than the marketing one.

Many companies have few marketing needs to communicate their product, but enormous needs related to the production of technical documentation that involves the supply chain of the Technical Office, the Software Development Office, the Technical Documentation Office and, sometimes, even the ‘Quality Office and Certification Office.

All these customers collaborate in part for the production of the Use and Maintenance Manual for automatic machines, a document with a high legal value.

Automatic machines are in fact often risky and could cause damage to the user or those around them: for this reason clear and unambiguous documentation, in all language and configuration variants, is essential for a company that wants to position in a world market.

Very often the Machinery and Packaging need is then to create the manual by serial number.

Italy is known throughout the world for the production of highly customized machines, but, to ensure that the machine technical documentation is equally customized in turn, it is essential to build a robust technological base; will therefore require great precision in the collection, management and distribution of technical information which leads to the creation of specific manuals by serial number.

Most of our customers have already achieved this or are achieving it in an evolutionary phase in the product information management process leading to the creation of manuals.

Technical documentation services

In a multiform environment with a high variety of outputs, flexibility is an essential element: EKR Orchestra adapts to any reality, simplifying it.

Often some companies decide to outsource the creation of their technical documentation.

The companies in charge in these cases are very dynamic because they must try to be as efficient as possible: producing technical documentation for many companies, the flexibility of the system is a fundamental element for them.

What is needed is not only flexibility, but also efficiency: the technical studies in this case benefit from synthesizing the needs of different companies by solving with a unique technology such as EKR Orchestra , organizing in a centralized way the needs of customers who are often close as a production area and bringing both needs and solutions to a common factor.

The great advantage of EKR Orchestra in technical documentation consists in allowing these companies to provide highly customized services to their customers, with tailor-made services, starting however from the use of a common basis for organizing information, sometimes also of translations, and of a structured competence that can become shared even within realities belonging to similar sectors.

HVAC&R

The documentation that characterizes it is very technical and specific and therefore of complex implementation. EKR Orchestra supports the process in a flexible way

This sector has a unique feature: in order to document the products it is necessary to provide a very vast set of documents that are increasingly technical and specific.

Almost all companies produce a product guide – a catalog that shows the entire offering and most of the pieces are highly modular (the sizes vary, they have characteristics common to a single model, but the technical data vary depending on the size).

A complete set of products will then be shown with little information on the individual elements; this is used for a first choice of high level: the heating engineer, the architect, will use the product guide to start getting an idea of ​​what a given company actually produces and whether it is the system suitable for their design needs.

Then there is the Technical Data Sheet, the technical document, which for each individual model describes all the characteristics necessary to make the design choice (ground positioning plan, socket, sizing, mechanical, electrical and aeraulic characteristics, etc.)

Each document requires a few tens of pages, sometimes even hundreds, to describe all the characteristics that allow the decision maker to make the best decision.

In the after-sales area, there is also the user manual documentation, the Use and Maintenance Manual, or the one intended for the installer.

Other communication needs for this sector are then linked to the guides for application in industrial, hospital, domestic, etc., or the system guides that explain how to aggregate products of different types in unique systems.

• Thermodynamic, mechanical, electrical and electronic design;
• Bill of Materials and Product Lifecycle Management;
• Product, system and specialized application marketing

Home and Industrial Automation

The vast catalog of complex products that characterizes it often makes information management difficult. EKR Orchestra simplifies and speeds up the process.

This industry is characterized by managing a very large set of products, in some cases, in others a complex of products built in very complex and articulated systems with a large presence of software.

An example on the subject can be that constituted by FAAC.

The company has a very large catalog populated by products that require a broad technical description to be chosen and especially in this scenario it is important to be able to highlight in the marketing documentation the possible combinations that the products have with each other.

Many pieces are complementary, while others must be configured on a case-by-case basis. The documents therefore cover a range that goes from persuasive marketing to technical marketing with the aim of informing the buyer, usually the installer (often a partner of the company itself rather than an end user), of the possibility of purchasing a product. in the configuration suited to the needs of the final consumer.

In the case of ABB and CAME, the construction of a parking system requires a very strong software component that must be inserted into a set of hardware devices (a parking system it can have several dozen components that synchronize with a complex and organized software system, almost always managed remotely with large controllers that allow you to manage multiple parking lots simultaneously).

The technical documentation relating to parking management covers various topics, from documenting software, to hardware variants and to the installation and maintenance logics of the systems.

Still in the field of industrial management, there are manufacturers who build very specific systems such as ABB switches that allow the operation of entire cities, industrial areas or ships and therefore require extensive and timely technical documentation.

Then there are systems in which the safety component and the avoidance of any kind of misunderstanding are fundamental elements: an example in this sense is AUTEC, manufacturer of systems and radio controls for the management of excavators and road machinery. high precision and safety level.

Industrial and design components

The high technology that distinguishes this industry involves large catalogs. EKR Orchestra organizes information improving its usability.

This industry deals with components to create more complex machines and therefore machine parts which are in turn often elements of high technology.

It is characterized by having an extremely high volume of products in the catalog, in the order of tens of thousands of references.

These are articulated products that, in addition to dimensional information and basic characteristics, require information relating to their operation to allow those who must choose to understand whether they correspond to the needs encountered, even if they are very small elements (knobs, switches, pistons, etc.,).

The information must therefore be precise and punctual, avoid any kind of ambiguity and be well organized to facilitate availability; the more this scenario occurs, the more likely it is that a company will be able to establish itself and persuade its buyers to buy their product rather than that of a competitor.

The extensive quantity of products is therefore accompanied by a large number of detailed information: the more you can be precise and detailed in the information to be sent to the buyer, the more effective the marketing activity will become.

One of the most evident needs in the last period is not to be limited to the production of offline documentation of hundreds of pages, but rather to structure an organized corporate website – which can even be configured as e-commerce.

The presence of a PIM is the only way to create an accurate and timely e-commerce.

However, more and more companies also see the possibility of bringing their own products into the vertical and industrial marketplaces such as, for example, Amazon for Business, where it is possible to find one’s own production also on a site managed by another entity.

To be present in global marketplaces such as Aliexpress, Alibaba, and Amazon itself, as well as in various global distributors, but also local ones, it is essential to have a perfectly organized and flexible PIM that allows information to be disclosed in the way best suited to the needs of the marketplace itself, adapting to the required format.