Andrea Borsetto

Technical Documentation

Before EKR?
The standardization and reuse of information which is now mostly missing. If you have to write, you have a blank sheet in front of you and it is difficult to retrieve the previous information, you can write whatever you want, even invent! After some time, the writer uses a different form each time to say the same thing. Other advantages are the drastic abatement of translation costs and the automatic layout.

At the beginning we really did a great job, long and meticulous, to create the whole structure. Then the results arrived!

A bit like when you buy an empty shed, you start installing the machines from scratch and everything else. They all look like lost expenses: then you start producing, selling and earning, they come back even more: the initial one was a good investment.

Change is difficult, you need to break down the rocks related to the usual ways of working with systems in “Word style”. Like when someone comes to your house and makes you a proposal, the first answer even before you understand it is always no. The real obstacle is being able to change your mind.
Usually software providers find it difficult to fully understand the particular needs of our company. Marco is different: he is an enthusiast and is always very helpful!